Booking terms
&
Conditions

Below, you will find the essential terms and conditions that we operate here at the Ullswater Holliday Park. Please contact us for any clarification on any of our terms.

      1. If Covid restrictions change and prevent you from travelling to stay with us, we can postpone your booking to a later date for you.
      2. We are a family park. Sorry, but NO single sex parties or group bookings are accepted. Anyone seen grouping on site will be asked to leave the site and NO REFUNDS will be given.
      3. The lead booker must be over 25.
      4. Check in is from 4pm until 5pm on the day of your arrival (in low season) and 4pm until 8pm (in high season). If you are arriving after 5pm please contact reception on 01768486666 Monday-Sunday 9am-5pm. The proprietor reserves the right to re-let if not taken by 12noon the following day of booking.
      5. Charges are for 4-5 persons (holiday homes) & up to 6 people (static caravans) for a full week or short break.
      6. We require a £100 deposit per week/short break at time of booking – this is non-refundable.
      7. Once a deposit has been paid & booking confirmed, a contract exists & you will be liable for the whole of the hire charge, even if you are prevented from taking your holiday.
      8. Bookings are non-transferable. Therefore, we recommend that you take out travel insurance before your holiday with us.
      9. If you have paid the full amount and cancel your booking within 28 days of your arrival date you will lose all monies paid unless we are able to rebook your accommodation.
      10. When you reserve your holiday by phone, we will need your initial payment by credit/debit card at the time of booking to secure your holiday.
      11. The final balance is due 28 days before arrival, if you are booking within 28 days of the holiday start date, the full holiday cost must be paid for by credit/debit card at that time.
      12. Holiday homes & caravans will be available from 4pm on the day of arrival until 10am on the day of departure. Accommodation must be left clean & tidy otherwise a charge will be made; damages & breakages will be charged for.
      13. We have a NON-SMOKING POLICY in all our holiday accommodation.
      14. The proprietor reserves the right to re-let holiday homes & caravans if not taken by 12 noon the next day – unless previously notified.
      15. All holiday accommodation is equipped with bed linen however you will need to bring your own towels.
      16. At certain times in low or mid-season the bar may not be open.
      17. If the time of arrival is going to be after 5pm please contact the office to let us know and arrange collection of your accommodation keys.
      18. Any dissatisfaction must be raised with our team during your stay; any complaints made after the day of your departure cannot be taken further.

      SPECIFICATIONS

      • Holiday homes have 2 bedrooms, with a double & twin room and sleep 4-5 people. They include a shower room (with a toilet, shower, wash basin, a kitchen (with microwave, oven, fridge-freezer & basic kitchen equipment), a living room with sofa(s), dining table & chairs, TV with Free view and an electric fire.
      • Holiday homes 3 & 4 are provided with central heating in winter months from last week in October- 30th April (7am-10am & 4pm-11pm) with an electric fire. They have scenic views of Ullswater, a living room, kitchen & bathroom with shower. Sleep 4 – 1 double & 1 twin.
      • Holiday homes 6, 7 & 8 are provided with all year-round timed central heating. They are spread over two floors with the bedrooms & bathrooms downstairs and living room & kitchen upstairs. PET FRIENDLY.
      • Holiday homes 9 & 10 are provided with all year-round timed central heating. They have scenic views of Ullswater, a living room, kitchen & bathroom (with bath & over shower within). Sleep 4- 1 double & 1 twin.
      • Static caravans are all modern 2/3 bedrooms some with scenic views of lower reaches of Ullswater. All gas & electric are included in the price. All mains services with colour TV and sleep up to 6 people.

      EXTRA CHARGES

      • Houses that accept dogs are numbers 4, 6, 7 & 8. £4.80 per dog per night.
      • Static caravan that accepts dogs is number 7. £4.80 per dog per night.
      • Extra cars over 2 are £6.25 per day
      • Boat parking £10.00 per night
      • Cots & highchairs are available to hire free of charge
      • Washing machine & tumble dryer available on site
    1. If Covid restrictions change and prevent you from travelling to stay with us, we can postpone your booking to a later date for you.
    2. We are a family park. Sorry, but NO single sex parties or group bookings are accepted. Anyone seen grouping on site will be asked to leave the site and NO REFUNDS will be given.
    3. The lead booker must be over 25
    4. All bookings require a minimum of £50 as a deposit. If the total is below £50 then full payment is required when making your booking.

    *Deposits are non-refundable (Therefore, we strongly advise that you take out your own travel insurance). Deposit guarantees admittance, not a particular pitch.

    1. An administration fee will be incurred for any amendments of bookings.
    2. Check in is from 12 noon until 5pm on the day of your arrival (in low season) and 12 noon until 8pm (in high season). If you are arriving after 5pm please contact reception on 01768486666 Monday-Sunday 9am-5pm. The proprietor reserves the right to re-let pitches if not taken by 12noon the following day of booking.
    3. Please vacate the pitch by 12 noon on the day of your departure.
    4. No refunds will be given due to poor weather conditions.
    5. Disposable barbecues are accepted but only if they are raised off the grass and must only be fuelled with coal, NO wood please (wood creates sparks which can lead to fires and cause damage to other customers’ tents). NO OPEN FIRES ARE PERMITTED ANYWHERE ON SITE.
    6. All visitors are required to Check in at reception upon arrival where your car registration will be required as well.
    7. A maximum speed limit of 5mph must always be observed. Only holders of a full driving license shall drive a vehicle on the park.
    8. At certain times in low or mid-season the bar may not be open.
    9. Dogs are welcome on site, but they MUST always be kept on a lead and under control. You must clean up after your dog.
    10. To provide a peaceful night for all our guests, no noise is permitted between 11pm and 8am. Persons making excessive noise at any time will be asked to leave the park, without a refund.
    11. Any noise complaints must be raised at the time of your stay.
    12. Please use recycling facilities provided.
    13. Prices are inclusive of hot water & showers as available.
    14. Liability is not accepted for accidents to clients and their guests, or of the loss or damage to personal property.
    15. We do not accept generators on the site.
    16. All electric pitches include 10kw of electric per day, additional cards may be purchased at reception.
    17. Any dissatisfaction must be raised with our team during your stay; any complaints made after your departure date cannot be taken further.

    CAMPING CABINS

    Please follow all the above terms and conditions with the following changes:

    1. Check in time for the cabins is 3pm and departure time is 10am
    2. Cabins need to be paid in full at the time of your booking.
    3. We operate a strict non-smoking policy inside the cabins, this includes tobacco products and e-cigarettes.
    4. An inventory is taken before and after each guest, if there are any damages/breakages or missing items the property owner retains the right to make an additional charge.
    5. There are designated parking spaces next to the cabins for one car.
    6. UNDER NO CIRCUMSTANCES SHOULD GAS APPLIANCES BE USED IN THE CABINS DUE TO CARBON MONOXIDE POISONING; THIS INCLUDES FIRE & CHARCOAL BBQ’s.

    HONEYBEE POD

    Please follow all the above terms and conditions with the following changes:

    1. An inventory is taken before and after each guest, if there are any damages/breakages or missing items the property owner retains the right to make an additional charge.
    2. We would like to think the holidaymaker would treat the property as they would their own home, so please leave the property in a clean and tidy condition upon departure.
    3. We operate a strict non-smoking policy inside the pod, this includes tobacco products and e-cigarettes.
    4. There is designated parking next to the pod for one car.

We collect personal information about you, such as your name, address, phone number and e-mail address in order           to process your order.

We do not release personal information to other traders or third parties, except to process your order or if your consent is given.

We reserve the right to send you an occasional mail, e-mail or text message for marketing reasons. Once again we           do not pass on any information to third parties.

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